Quality Management: Going Beyond Customer Satisfaction

At LGSI, quality is not merely about meeting our customer’s expectations, but about exceeding them. We endeavour to create customer satisfaction and add value to their overall business objectives. To us, quality is a way of life.

Our Quality Policy: We share collective responsibility to fulfil the commitments made to our customers: of delivering quality products and services. We shall strive to improve our quality standards by continuously benchmarking our performance. We put people first, and are committed to the pursuit of excellence through management based upon esteem for human dignity.

 

Quality Management

Quality System Documentation: Classification of QMS Processes at LGSI Organizational Processes: deal with all the processes and functions of the organization.

Life Cycle Support Process (LCS): deals with project phase specific phases and support functions.

Software Development Lifecycle (SDLC): deals with all the project phases and encompasses all the traditional SDLC activities.

Quality Management Group: Structure and Functions The Quality Management Group functions at various levels for organizational improvement. It addresses all the projects being undertaken by the organization and works with the project teams on cutting-edge technologies. (It supports all the functions as depicted in the pictorial representation.)

LGSI has acquired the following quality certifications:

1) ISO 9001:2000 certification by KPMG
2) SEI-CMM Level 5 assessment by GST Inc., USA

The customer gets the following benefits from LGSI’s ISO 9001 and SEI CMM Level 5 certification:

Superior productivity

Few or no defects

Shorter development cycle

Infallible schedule compliance

Savings in development and maintenance cost

Minimum TCO

Maximum ROI

It has also implemented other initiatives like the BS7799: ISMS and Six Sigma process.
BS7799: ISMS It is important to safeguard organizational information, assets, processes, systems and networks critical to internal and external customers. For this purpose, systems and controls complying with the BS7799 standards are being implemented through our ISMS (Information Security Management System). This process-based model is employed in defining, implementing and maintaining ISMS. Six Sigma To build and sustain a competitive advantage and to assess and improve ourselves quantitatively, Six Sigma methodologies are being employed in areas critical to quality.